Privacy policy

At PureGlow, we genuinely value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Collection of Personal Information

We collect specific information about you to help process your orders and give you a smooth shopping experience. We collect this data when you:

  • Create an account on our store.

  • Place an order, make a purchase, or request a return or exchange.

  • Contact our customer care team for support or inquiries.

  • Sign up for our newsletter, sale alerts, and product updates.

  • Engage with us on our official social media channels.

When you place an order, we ask for essential details including your name, email address, phone number, shipping address, and billing information.

How We Use Your Information

We use the data we collect to fulfill your orders and improve your shopping experience. Specifically, we use it to:

  • Process your payments and arrange secure delivery.

  • Share your phone number and delivery address with our trusted courier partners so they can contact you at your doorstep.

  • Send you order updates, tracking links, and shipping confirmations.

  • Send you promotional messages, text updates, or emails if you have explicitly signed up to receive them. You can opt out of these updates at any absolute time.

Cookies and Analytics

Like most modern e-commerce sites, our store automatically collects certain information about your device and browsing behavior using tools like Google Analytics. This includes data on how you browse our pages, which products you view, and how you found our store. We use this information purely to understand customer preferences, fix technical issues, and make our website easier to navigate.

Third-Party Links

Our website may occasionally contain links to third-party platforms or payment gateways. Please note that we do not control and are not responsible for the privacy practices of external websites. We highly recommend reading the privacy policies of those third-party sites before sharing any personal information with them.

Your Rights

You have full control over your data. At any time, you have the right to ask what personal information we hold about you. If you notice that any of your details are incorrect, incomplete, or out of date, you can request an immediate correction or ask us to permanently delete your data from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory requirements. Any updates will be posted directly on this page and will take effect immediately. We encourage you to review this page regularly to stay informed.

Contact Us

If you have any questions about this Privacy Policy, want to update your details, or wish to make a request regarding your data, please reach out to our team:

  • Email: info@pureglow.pk