Refund policy

At PureGlow, we want you to love your skincare routine. If something isn't right with your order, we are here to make it right with a straightforward, hassle-free process.

Because our products are personal care items, we must maintain strict hygiene standards to protect all of our customers. Please review our guidelines below:

Return Policy

We accept returns and offer full replacements or refunds under the following conditions:

  • Damaged or Incorrect Items: If your product arrives damaged during transit or if you receive the wrong item, we will fully replace it or issue a refund at no extra cost to you. Please notify us within 48 hours of receiving your package.

  • Change of Mind: If you change your mind about a product, you can return it for store credit within 7 days of delivery. To be eligible, the product must be completely unopened, unused, with the protective seal fully intact, and in its original packaging.

Note: For change-of-mind returns, the customer is responsible for the return shipping charges.

How to Initiate a Return

  1. Take Pictures: Snap a few clear photos of the damaged, incorrect, or unopened item.

  2. Contact Us: Send an email to info@pureglow.pk Include your Order Number, the names of the items you wish to return, and attach the photos.

  3. Pack and Ship: Once our team approves your request, securely pack the item in its original box and ship it back to our facility.

  4. Resolution: As soon as we receive and inspect the item, we will issue your replacement, refund, or store credit code.

Exchange Policy

We offer a 7-day exchange window for any unopened products. If you accidentally ordered the wrong serum and want to swap it for a different one, we are happy to assist, provided the original product’s box and seal have not been tampered with.

  • Important Note: Items purchased during a clearance or holiday sale cannot be exchanged or returned unless the product you received does not match what you ordered.

Order Cancellations

If you need to cancel your order, please let us know as soon as possible. Because we pack and dispatch orders within 1 to 2 business days, timing is incredibly important.

  • Before Shipping: If your parcel has not left our warehouse yet, we can cancel it immediately with no penalty. You can request a cancellation by replying to your order confirmation text or messaging our customer care team on WhatsApp.

  • After Shipping: Once an order has been handed over to our courier partner and a tracking number has been generated, it can no longer be canceled.

Need Assistance?

Our customer care team is dedicated to making your experience seamless. If you have any questions regarding a return, exchange, or cancellation, please reach out to us:

  • Email: info@pureglow.pk